Date Published 11 November 2013
Agents have traditionally worked very long hours. But are you now finding it almost literally impossible to switch off with the 24/7 demands of today`s consumer?
Do you and your colleagues feel under pressure to deliver an instant response to an inquiry, even if it comes in on a Sunday afternoon?
And how much, or little, of your interaction is now done face to face?
These were just some of the questions discussed in a round table debate, hosted by software supplier VTUK and chaired by EAT`s Rosalind Renshaw, which was attended by some remarkably forward-thinking (and hard-working) agents.
One firm said it offers special weekend remuneration packages. Another said that 24/7 society does cause staff stress.
See the full report of the round table in today`s blogs section – and please feel free to contribute to the debate.